There is no end to the literature surrounding scale— how to manage it, what to do when it's happening rapidly, etc. However, there is significantly less information about the opposite— what to do when growth stagnates. Enter Carol Patel, Head of Knowledge, Customer Success Strategy & Operations at Confluent. In this 30-minute interview, Carol will discuss her strategy behind harvesting information, putting it into a framework, and building standards and governance to drive the use and reuse of information.
Listen in to live to meet the speaker!
Confluent
Head of Knowledge, Customer Success Strategy & Operations
Seasoned manager and leader, focused on customer relationships, while driving company initiatives and goals. Skilled in business development, and revenue growth across strategic accounts, and a region. Worked directly with clients across business transformation, business performance improvement, implementations, and advisory services. Accountable for P/L, business development, client relations…
Seasoned manager and leader, focused on customer relationships, while driving company initiatives and goals. Skilled in business development, and revenue growth across strategic accounts, and a region. Worked directly with clients across business transformation, business performance improvement, implementations, and advisory services. Accountable for P/L, business development, client relationship management, sales, recruiting, account management, delivery/revenue management, project oversight and practice operations.
AdaptivOps
Community Lead
Community builder with a proven track record of fostering and growing diverse, inclusive, strong, authentic groups of like-minded individuals.